FREQUENTLY ASKED QUESTIONS
On this page you will find answers to some of our most commonly asked questions regarding our dive and snorkel tours! If you have a question that is not listed below, please do not hesitate to contact us!
- What time should I arrive for my tour?
Please arrive at the dive store at the time of your booked tour, ensuring you are on NSW daylight savings time. E.g. 11am dive tour is a required meeting time of 11am (NSW daylight savings time).
- Where do I meet for my tour?
All tours meet at our dive store, which is located at 9 Marvell Street, Byron Bay. Please see our map for directions. Unfortunately, we do not offer pick-ups from your accommodation or alternate meeting points.
- Where can I park my car?
There are a few options for parking available close to our dive store, please see our map page for a detailed explanation of parking options. Please ensure you follow all allocated signage. Unfortunately, we do not have any private off-street parking available.
- What do I need to bring for my tour?
- All participants need to bring a towel and their swimwear.
- If you have a booked through an external travel agent (Red Balloon, Experience Oz, Trip Advisor, Expedia, Hero Travel or a Website Travel Agent) you must bring a paper copy of your voucher for the tour.
- If you have a medical condition and are required to have a diving medical to complete your activity you must bring a copy of this, it must of been completed within a year of the tour date.
- If you are booked for a certified dive tour you will be required to bring proof of certification. This can be in online form (eg. SSI/ PADI app) or hard copy (certification card). If you are unable to provide proof of certification we may be unable to take you for a dive and will be unable to issue any refunds within our 48-hour cancellation policy. If you are having any issues with this, please contact us prior to the booking.
- Do I need to be able to swim to participate in a tour?
Yes, all our tours require all participants to be able to swim comfortably. Additionally, we require all participants to be comfortable in the ocean. If you cannot swim and are not comfortable in the ocean you will not be able to join the tour. This is non-negotiable as participant safety is our number one priority!
- What happens if I get sea sick?
If you are prone to sea sickness we recommend purchasing some sea sickness tablets from the pharmacy prior to your tour. We have ginger sea sickness tablets available to purchase at the counter in store. The boat ride to the dive / snorkel site (Julian Rocks) is approximately 5-10 minutes.
- What happens if the weather or sea conditions are not suitable?
- If the weather or sea conditions are not suitable on the day of your tour you will be contacted via text message or phone on the contact number you have provided, and you will be offered a full refund or a reschedule (dependent on availability) of your tour*.
- In the event of a cancellation due to unsuitable conditions we will give you as much notice as possible. While we endeavour to give you adequate notice in the event of a cancellation, please note that short notice cancellations can occur in the event of sea and weather conditions abruptly changing and becoming unsuitable at the time of your tour. We apologise in advance for any inconvenience this may cause.
*If you booked through an external travel agent you will need to contact them directly for a refund, all refunds are in line with the agent’s cancellation policy.
- What kind of conditions would your tours be cancelled in?
Unfortunately, there is not one type of weather or sea condition that would result in cancellations. The safety and operations of our tours are based on a mixture of variables which include; swell height and direction, wind speed and direction, current strength at Julian Rocks and the probability of thunderstorms.
- Do you still operate if it’s raining?
Yes, if it is raining our dive and snorkel tours will still operate, you’re going to get wet anyway ☺! If there is a chance of thunderstorms, then this may result in the tour being cancelled.
- What is the water temperature at Julian Rocks?
The average water temperature at Julian Rocks in the summer months is between 22°C to 27°C and in the winter months it is between 18°C to 23°C.
- How many passengers can your vessels accommodate?
Each vessel can accommodate a maximum of 13 passengers, this will be a mixture of crew and customers depending on the type of activities running.
- Where do you launch your vessels from?
All our vessels are launched from ‘The Pass’, Byron Bay. This is a popular surfing beach in Byron Bay and we take extreme care and caution on each vessel launched whilst providing a unique experience.
- Can I bring my camera?
Yes! Please make sure it is waterproof and if you are diving it is suitable to the depth you will be diving too (certified divers max 18m, introductory divers max 12m). For all dive courses (including introductory dives) it is the instructor’s discretion as to whether you can take your camera on the dive.
- What if I haven’t snorkelled before?
We offer a free snorkel lesson in our on-site heated training pool for anyone that has not snorkelled before. This lesson starts 30 minutes prior to your tour check-in time and is required for anyone without any snorkelling experience.
- How long does the tour take and how long do I get in the water snorkelling?
The tour takes 2.5 – 3 hours from start to finish, with 1 hour in the water snorkelling. The time before the snorkelling is made up of completing paperwork, a snorkel tour briefing, equipment gear-up, bus ride to the beach and boat ride to the snorkel site. The time after the snorkelling consists of the boat ride back to the beach and bus ride back to the dive centre where there are hot showers and changing areas.
- Do I need to wear a wetsuit?
Yes, we require all participants to wear a wetsuit for the duration of the snorkel tour. We have a range of different sizes in both long (5mm thick) and short (5mm thick) varieties.
- I have my own snorkel equipment; can I bring this?
Yes, definitely! Included in the cost of your snorkel tour is; fins, mask, snorkel and wetsuit. However, if you have this equipment yourself and would prefer to use them, you are more than welcome ☺.
- I wear contact lens / glasses, do you have prescription masks?
Yes, we have a range of prescription masks for prescriptions ranging from -2 to -6. Unfortunately, we do not have masks with + prescriptions however you are able to wear contact lenses with standard masks.
- What is the best time of day and year to see the turtles?
Our sea turtles are resident to Julian Rocks and we see them all year around! There is no time of the day when they are more active, and we commonly have sightings on all our tour times of these amazing creatures. Whilst we cannot 100% guarantee a turtle sighting, it is very unlikely to not see one!
- I am feeling nervous; can you provide me with a lifejacket when I am snorkelling?
We have lifejackets on-board our vessels for all passengers, however the purpose of these lifejackets is to keep your head above and out of the water, which makes it very difficult to snorkel. We would instead recommend a long wetsuit as they are more buoyant than short ones and also taking a pool noodle, which provides extra flotation and make for an easy and comfortable snorkelling experience.
CERTIFIED DIVE AND INTRODUCTORY DIVE TOURS
- I want to book a certified dive tour; do I need to have a diving certification?
Yes, to participate in the certified dive tour you must hold a current diving certification, with a minimum level of ‘Scuba Diver’. If you are not certified, you can still dive with us, but you would need to book an introductory dive tour instead.
- I am a certified diver, but I haven’t dived in the last 12 months?
No problem, you can still dive with us, but you would need to complete a refresher course first. If it has been between 12-18 months since your last dive you would need to complete a quick refresher, which starts 30 minutes prior to your dive check in time and costs $25.00. If it has been between 18 months to 5 years since your last dive you would be required to complete a full refresher course*. All of our refresher courses are competency based.
*If it has been 5 years + since your last dive you will need to contact us directly before booking, as an extended refresher will be required.
- What happens if I don’t have my certification card?
- We require all certified divers to provide proof of certification when checking in for their dive tour. This can be in the form of the certification card itself or the PADI or SSI app which has your certification digitally loaded. We are able to search the PADI and SSI database for your certification, however we recommend checking this with us in advance to make sure it comes up on the system (we will require your name exactly as printed on the certification card and your date of birth for this).
- If you are unable to provide proof of certification we may be unable to take you for a dive and will be unable to issue any refunds within our 48-hour cancellation policy. If you are having any issues with this, please contact us prior to the booking.
- What is the maximum depth and time for your dive tours?
- All our certified dives tours go to a maximum depth of 18m for a maximum bottom time of 50 minutes (depending on your air consumption).
- All our introductory dive tours go to a maximum depth of 12m for a maximum of 50 minutes (depending on air consumption).
- Can I do a double dive?
Yes, you can definitely complete more than one dive with us, however we only complete one dive at Julian Rocks at each of our scheduled dive times. This is due to the convenience of the close proximity of our dive site to our dive store. We come back to the dive store between each dive, where we change the equipment over before heading back out. You will have a chance to grab a coffee and snack in between dives ☺.
- I have a medical condition can I still dive?
- Yes! However, you will require a passed dive medical completed by a diving doctor before participating in a dive (certified or introductory). If you have any medical conditions, we would recommend contacting us prior to booking to determine if a medical is required. Medical conditions such as; asthma, diabetes, epilepsy, any lung, heart or ear problems, or high or low blood pressure will require a dive medical.
- If you require a medical this must be completed prior to the dive tour. You will be unable to participate in the dive if you require a medical and have not obtained one, all refunds and reschedules are in line with our cancellation policy of 48-hours. See our passenger policy for details on this.